The Addiction Center Privacy Policy
This Privacy Policy was last modified on 1/28/20
This Privacy Policy applies to your use of addictioncenter.com (the “Website”) and contains Recovery Worldwide, LLC’s (“Owner,” or “We” “Us” or “Our”) policies regarding the collection, use and disclosure of your data and content when you use the Website.
By using this Website, you agree to the terms of this Privacy Policy and to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy may change over time, but any future changes will not affect data that was collected under a previous version of this Privacy Policy. If any modifications substantially change your rights, We will provide notice on the Website.
Information Collection and Usage
Upon registering to use the Website, We may ask you to provide us with information such as your name, e-mail address, mailing address, phone number or business name and other such credentials that are necessary to authenticate users, validate user actions, or communicate with users. We collect this information from you when you subscribe to our newsletter, respond to a survey, fill out a form or call a phone number listed on the Website. We will not use this information for any other purpose than providing you with the information requested by you through the Website. You may, however, visit the Website anonymously.
As used in this Privacy Policy, unless a different definition is specifically given (for example, for California residents), “Personally Identifiable Information” means any information that may be used to identify an individual, including, but not limited to postal address, telephone number, fax number and e-mail address. You will be asked to provide Personally Identifiable Information under various circumstances when using the Website, including when registering for services or when submitting an inquiry form to the Website.
“Anonymous Information” means information that is not Personally Identifiable Information, that is, it does not enable identification of an individual user, such as aggregated information about the use of the Website and its services or reports that collect information about numerous users without identifying a particular user.
We do not collect any information about you from other sources outside of your interaction with the Website or when you call a phone number listed on the Website. Except as provided in this Privacy Policy, we will not share your data or content with anyone without your express consent and only to the extent necessary to provide you with the products and/or services requested. We will not sell or otherwise transfer your data or content to advertising platforms, data brokers, information resellers, or any other third-party organizations. Additionally, We will not use your data or content for advertising, marketing or similar services.
We also collect the content of messages you send to us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
How We Use Your Information
We do not collect any Personally Identifiable Information (“PII”) from you on the Website unless you voluntarily choose to disclose such information or, at your request, We connect you to a treatment center (a “Provider”) by phone, chat functionality or other process.
- In order to take advantage of certain services and features on the Website, you must provide certain PII and Anonymous Information.
- If you submit PII to us through the Website, then We may use your PII to provide services to you, improve our services, identify and authenticate your access to the Website and its services, or connect you to a Provider. In addition, We use Anonymous Information in aggregate form to build higher quality, more useful services such as by performing statistical analyses of the collective characteristics and behavior of our users to personalize your experience on the Website.
- We may provide PII and Anonymous Information to our subsidiaries, affiliated companies, Providers or other unaffiliated businesses or persons such as vendors and contractors for the purpose of providing services or processing information on our behalf. We may use Personal Information, or share Anonymous Information with advertisers, so that We are able to place advertisements that are more relevant to individual users. (See our Addiction Center Disclaimer for additional information about advertisers.) We require that these parties agree to process such information in compliance with our Privacy Policy, and We use reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.
- We may use your e-mail address to send you notifications and information that are related to your use of the Website, answer your questions about the Website, or fulfill a legal or regulatory disclosure requirement.
We may share your data and/or content if We believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service, to protect the security or integrity of the Website, and/or to protect the rights, property, or safety of the general population, the Owner, its employees, users, or others. We also may disclose or transfer your data or content in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company (a “Reorganization”). In the event of a Reorganization, it is possible that a new or different privacy policy or terms of use may apply to your data or use of the Website.
The Owner is not attempting to provide any type of health advice or analysis to users. The Website is simply presenting users with information regarding substance abuse and treatment centers as well as tools to connect to such treatment centers. Users should not interpret the Website’s display of this data as any type of assessment from it. Owner is not responsible for any assessment or decision users make based on the data presented in the Website or the services of any Provider.
Data That You Direct Us to Share
You can direct us to share your data with other parties. Once you direct us to share your data and/or content with a third party, that data is governed by the third-party’s privacy policy.
Some of our services may allow you to share information with others, such as leaving comments relating to a blog post. Remember that when you share information publicly, it may be indexable by search engines. Do not share information that you do not want to be made public.
Owner’s Policy For Children
We do not knowingly collect any PII data from children under the age of 13. If you are a minor, do not use our Website without the consent of a parent or legal guardian. If you are under the age of 13, do not attempt to use the Website or send any information about yourself to us, including your name, address, telephone number, or e-mail address. No one under age 13 may provide any personal information to or on the Website. In the event that We learn that We have collected personal information from a child under age 13 without verification of parental consent, We will delete that information as quickly as possible. We encourage parents to monitor their children’s Internet usage and/or to use web filtering technology to supervise their children’s access to the Internet. If you become aware of a child under age 13 using the Website or providing us Personally Identifiable Information, please let us know by contacting us as described at the bottom of this Privacy Policy.
Cookies and Other Tracking Technologies
Some of our Website pages may utilize “cookies” and other tracking technologies like pixel tags and web beacons to improve the functionality of the Website. Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Website you’ve visited so We can alert you to software compatibility issues and save your preferences for future visits to the Website. Web beacons and pixel tags are images embedded in a webpage or e-mail for the purpose of measuring and analyzing usage and activity. The Website, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality. Some cookies and other technologies may serve to recall PII previously provided by a user.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using our Services. We do not collect online activity after you leave our Services.
Third-Party Links
The Website may contain links to third-party websites placed by us as a service to those interested in this information. Your use of all such links to third-party websites is at your own risk and subject to the terms of service and privacy policies of such websites. This Privacy Policy does not apply to such websites, and you should review the websites’ terms of service and privacy policies when visiting such sites. We do not monitor or have any control over, and make no claim or representation regarding, third-party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third-party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website. When you leave the Website, the terms of this Privacy Policy no longer govern.
When You Contact Us For Help
Whenever you contact Owner for help, We may collect your name and e-mail address along with additional information you provide in your request so that We can provide you with assistance and improve the Website.
Security
The privacy and security of user data is important to us. We maintain physical, electronic, and procedural safeguards that are designed to control and protect your data from unauthorized access. We adhere to accepted industry privacy standards.
In addition, We use encryption and a protocol for transmitting private information via the Internet. Unfortunately, no maintenance of data or transmission over a public network such as the Internet can be guaranteed to be secure. Therefore, while We follow accepted industry standards and implement reasonable security practices to protect PII, We cannot guarantee its absolute security.
How Does Owner Handle Data From International Visitors?
The Website is hosted and operated entirely in the United States and is subject to United States law. Any personal information that you provide to Owner is being transferred to Owner for use solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Website from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. In the event of a change, We will notify you by posting the new privacy policy on the Website. We advise you to review this Privacy Policy periodically for any changes. As noted above, this Privacy Policy may change upon a Reorganization. Other changes to this Privacy Policy will become effective once it has been posted on the Website.
Online Privacy Policy Only
This Privacy Policy applies only to information collected through the Website and does not apply to information collected offline through other communication mediums. This policy does not apply to employment-related information, including information received from job applicants.
Google Analytics
We are currently using Google Analytics to understand the Website’s audience and how We can tailor the content of the Website to best serve your needs. No PII is collected by Google Analytics. For more information on Google’s privacy policy, please click here.
NOTICE FOR CALIFORNIA RESIDENTS
This section is applicable to residents of California. If you are a resident of California, you have certain rights described below. The following do not apply to individuals who do not live in California on a permanent basis.
Rights Provided by California Civil Code Section 1798.83
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website, please send an e-mail to [email protected] You may also contact us using the information below.
Further, because We value your privacy, We have taken the necessary precautions to ensure that the Website is compliant with the California Online Privacy Protection Act.
Rights Under the California Consumer Privacy Act
This section of our Privacy Policy provides California residents with a comprehensive description of Our online and offline practices regarding the collection, use, disclosure, and sale of personal information and the rights of California consumers regarding their personal information under the California Consumer Privacy Act (“CCPA”). This section applies to all California residents (but not including legal entities, such as companies). The section will not apply, however, if We do not collect any personal information about you or if all of the information We collect is exempt from the statute (for example, the CCPA does not protect information that is already protected by certain other privacy laws, and it does not protect information that is already publicly available). For purposes of this section, the term “personal information” is as defined in the CCPA and not as defined in the rest of this Privacy Policy. For example, “personal information” when used to describe the rights of California residents does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
- You have a Right to Know About Personal Information Collected, Disclosed, or Sold.
California residents have the right to request that We disclose what personal information We collect, use, disclose, and sell. This is called the “Right to Know”. Under the Right to Know, you can request a listing of the types of personal information that a business has collected about you, the sources of that information, how it uses the information (e.g., business or commercial purposes for collecting or selling personal information), other individuals and business with whom the business shares personal information, and the specific pieces of personal information that it has collected about you.
All information that We collect from California residents is the same and is described in this Privacy Policy, i.e., phone numbers, Providers to whom an individual may have been connected, the amount of time of a call, information you provide on the Website, and information derived from cookies. Based on our use of cookies and other, similar devices, We also track IP addresses. We use this information, and share it with others, also as described in this Privacy Policy.
Because We only collect a limited amount of information, including phone numbers and IP addresses, We are unable to verify the actual individual who may have made a call or used a particular computer or other device. Therefore, in order to protect your privacy and security, We are unable to provide you a copy of such information because We cannot confirm that the person making the request is the one who actually used the service. We do not want to provide your personal information to someone who is posing as you.
In the last 12 months, We have collected the following categories of personal information from individuals from the following sources:
| Type of Information | Categories of Sources | Business or commercial purposes | Third parties with whom shared |
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | Website, direct contact, email, phone, etc. | As described above, e.g., for connecting with Providers and for internal purposes | Providers and vendors |
| Categories under California Civil Code Section 1798.80, which includes, in addition to some of the above information, signature, physical characteristics or description, telephone number, state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Website, direct contact, email, phone, etc. | As described above, e.g., for connecting with Providers and for internal purposes | Providers and vendors |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. | Website | As described above regarding cookies | N/A |
| Professional or employment-related information. | Direct contact, email, phone, etc. | Human resources, benefits, employment and similar purposes. | Vendors, benefit plans and related entities. |
We do not sell personal information.
- You have a Right to Request Deletion of Personal Information about You.
California consumers have a right to request the deletion of their personal information collected or maintained by businesses in California. All information We receive from cookies is automatically deleted within thirty (30) days. Any other personal information We receive regarding you will be retained solely for purposes of our internal accounts in order to comply with, or cause Our vendors and other third parties to comply with, contracts. As such, all information We collect is either automatically deleted as required by the CCPA or is not subject to the right to deletion under the CCPA. In no event will We use such information for any other purpose, and as noted above, We do not sell personal information.
- Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
You have a right not to receive discriminatory treatment by Us for exercising any of your privacy rights conferred by the CCPA. We will not discriminate against any California consumer because such person exercised any of the consumer’s rights under CCPA, including, but not limited to:
- Denying goods or services.
- Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties.
- Providing a different level or quality of goods or services.
- Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Recovery Worldwide, LLC
Addiction Center
121 S. Orange Ave., # 1450
Orlando, Florida 32801
[email protected]
